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All the information, help and FAQs about how to buy at Yopongoelhielo, shippings, refunds, cancelations...
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How to buy
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How can I place my order?
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Which payment methods do you accept?
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If I choose wire transfer, will my order be delayed?
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Purchase conditions on our website
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Do I need an account to purchase my order?
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Why do I have to give my contact number to register an account or place an order? And the DNI?
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I have not received emails after placing my order. What happens?
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The price of the item that I bought has lowered the price, can I get the refund of the price difference?
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What happens if the gift of my order is broken?
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Why don't you have discount coupons in Yo pongo el hielo?
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Taxes on the price of products
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Conditions of shipment
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How long will it take for my order to reach its destination?
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Do you deliver on a weekend? And on holidays?
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How much are the shipping costs?
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I placed an order, but I forgot some bottles. Can I expand it to save me the shipping costs?
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How do you pack the orders? The bottles are usually made of glass ...
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The transport agency has called me telling me that my order has been broken or lost ... Now what?
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Do you ship to PO Box addresses?
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Can I pick up my product in your store?
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My order is at customs. What can I do now?
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Terms of return, cancellation and withdrawal of orders
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About us