General conditions

Users

The access and/or use of this portal attributes the condition of USER, who accepts, from said access and/or use, the General Conditions of Use reflected here.


Use of the portal

www.yopongoelhielo.com provides access to a multitude of products, information, services, programs or data (hereinafter, "the contents") on the Internet belonging to YOPONGOELHIELO, or to third parties to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration required to access certain services or content. In this registration the USER will be responsible for providing truthful and lawful information, especially regarding their date of birth and age. As a result of this registration, the USER may be provided with a password for which he/she will be responsible, committing to making diligent and confidential use of it. The USER undertakes to make appropriate use of the contents and services offered by YOPONGOELHIELO through its website and, without limitation, not to use them for:

Engaging in unlawful, illegal or contrary to good faith or public order.

Disseminate content or propaganda of a racist, xenophobic, illegal pornographic, advocacy of terrorism or violation of human rights.

Cause damage to the physical and logical systems of YOPONGOELHIELO, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems on the network that may cause the aforementioned damage.

Attempt to access and, if necessary, use other users' e-mail accounts and modify or manipulate their messages.

YOPONGOELHIELO reserves the right to withdraw all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that violate youth or childhood, public order or security or that, in its opinion, are not suitable for publication. In any case, YOPONGOELHIELO will not be responsible, within the limits set by law, for the opinions expressed by users on its website through any participation tool.

Disclaimer of Warranties and Liability

YOPONGOELHIELO is not responsible, under any circumstances, for any damages of any kind that may be caused, by way of example: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to prevent it.

Likewise, YOPONGOELHIELO cannot be held responsible for the veracity of the data entered by the USER when registering or placing an order and does not favour, support or promote under any circumstances the sale of alcoholic beverages to minors.

Modification of the present conditions and duration

YOPONGOELHIELO reserves the right to make unannounced modifications to its website, and may change, delete or add both the contents and services provided through it and the way in which they are presented or located on its website.

We make every effort to offer the information contained in the website in a truthful manner and without typographical errors. In the event that at any time an error of this type should occur, which is at all times beyond the control of YOPONGOELHIELO, it will be corrected immediately. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, we will notify the customer of that error and the customer has the right to rescind their purchase at no cost to them or continue with the order with the correct prices.

Links

In the event that links or hyperlinks to other Internet sites are available in the name of the domain, YOPONGOELHIELO will not exercise any type of control over said sites and contents. In no case will YOPONGOELHIELO assume any responsibility for the contents of any link belonging to another website, nor will it guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity and constitutionality of any material or information contained in any of these hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

Right of exclusion

YOPONGOELHIELO reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who do not comply with the General Conditions of Use.


General information

YOPONGOELHIELO will prosecute the breach of the conditions as well as any misuse of its website by exercising all civil and criminal actions that may correspond to it in law.


Applicable law and jurisdiction

The relationship between YOPONGOELHIELO and the USER will be governed by current Spanish legislation and any dispute will be submitted to the Spanish Courts and Tribunals.

Also, as provided for in  Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the settlement of consumer, disputes online, in case of dispute, if the User so wishes, he/she may go to the "Dispute Resolution Platform" (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES) developed by the European Commission in order to try to resolve out of court any dispute arising from the provision of services by YOPONGOELHIELO. 


Gifts

YOPONGOELHIELO  is not responsable of the possible damages that the gifts can take when  they are shipped to the users of promotions or contests. These gifts also will be delivered until out of stock.


Images

The product images at YOPONGOELHIELO are orientatives because the products are continuasly changing.


Errors in your order

Yopongoelhielo.com can make errors ans so we ask you to contact us as soon as possible after you detect it. You can contact us by email at [email protected], by phone at 900 525 838 or by Telegram 623 407 993.

In case we ship a smaller bottle in your order. Yopongoelhielo.com will reimburse the proportional part of the missing volume.

Terms of return, cancellations and withdrawal

We hope it does not happen, but if you are not happy with the order received, you can return it in full or in part by contacting us using the method you prefer:

You will have to ship to us the products you bought at the best conditions as possible and you will have to pay the shipping costs of the return.

Points to consider:

  • You can make the return whenever the bottles are not started or their seals broken.

  • The product must be in perfect condition, in its original packaging and with the accessories or gifts included in its case. The return of the product will only be accepted when the use of the product has been limited to the mere verification of the proper functioning of the product by the customer, in accordance with current legislation. The return of any product that suffers damage attributed to the customer will not be accepted.

  • The return period is 14 days from the date of receipt of the shipment.

  • The merchandise must be packed the same as we sent it, in order to avoid breakages.

  • If there is any breakage in the return of the merchandise, we do not make the refund of said breakage.

  • The refund of the amount will be effective once we check the correct status of the merchandise.

  • The amount will be returned according to the same payment method used. In the payments against reimbursement, the refund of the amount is made by bank transfer to the account you indicate.


The best brands, always at the best price