YOPONGOELHIELO'S TERMS AND CONDITIONS APPLICABLE TO DATA PROTECTION

Yopongoelhielo complies with the current legislation in Spain and the European Union in the treatment of its clients' personal data. To this end, it adopts the necessary technical and organisational measures to avoid the loss, misuse, alteration, unauthorised access and theft of the personal data provided, taking into account the state of technology, the nature of the data and the risks to which they are exposed.

In compliance with the provisions of data protection regulations, you are hereby informed of the terms and conditions of data processing carried out by Yopongoelhielo.

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The company YPH Digital Malacitana, Sociedad Limitada, with NIF: B93699056 and registered address located at C/ Bresca, num. 16, 29011 Malaga, Spain, will be responsible for the processing of your data.

You can contact us by e-mail at [email protected].

HOW DO WE OBTAIN YOUR DATA AND FOR WHAT PURPOSES ARE THEY PROCESSED?

Your data will be processed for the following purposes:

Purpose 1: Creation of your customer account and delivery of your purchase.

The main purpose of this processing is the management of registered users on our website, as well as the delivery of products and services marketed by Yopongoelhielo.

Yopongoelhielo assures the confidentiality of the data provided and guarantees that, in no case, they will be given for any other use without the previous and express consent of our users. We will only ask you for the data necessary to provide the required service and they will only be used for this purpose.

Purpose 2: to respond to a user's request to contact us.

The purpose of this processing is to answer the questions, requests or suggestions that a user leaves in the contact form on our website. In order to carry out this service, the data subject provides us with an e-mail address via the contact form and explicitly accepts by ticking a checkbox that he/she is requesting this service.

Purpose 3: notification of new product availability on our website

The purpose of this processing is to notify the user by e-mail that a product in which he/she is interested and which was not previously available is available again. In order to carry out this service, the interested party provides us with an e-mail via the availability notification form and explicitly accepts by means of a checkbox that he/she is requesting this service.

Purpose 4: subscribing to our communication service

The purpose of this processing is to send the user  emails with offers of our products. To carry out this service, the interested party explicitly accepts that he/she requests this service by means of a checkbox at the time of registering the account, when making the purchase or from his/her private customer area.

Purpose 5: To analyse anonymous traffic, browsing and user billing data for statistical purposes or to develop commercial actions.

Yopongoelhielo will process your personal data to carry out statistical and historical studies and to develop commercial actions.

WHAT TYPE OF DATA DO WE PROCESS?

For the purposes set out in the previous section, all customer data is processed, which can be divided into the following sources and categories:

a) Data provided directly by the customer:

Data provided directly by the customer, at the time of creating the account, at the time of purchase, or through the completion of the forms for this purpose enabled as the contact form or notice of product availability.

b) Data derived from the development of the relationship:

Data provided indirectly by the customer as a result of the provision of the service itself. This category includes traffic data, the history of products purchased, browsing data through the website or other similar data.

c) Data inferred by Yopongoelhielo:

Data inferred by Yopongoelhielo through the study of customer data either by applying mathematical algorithms or its know-how. This category includes data such as the results of customer profiling activities according to the different criteria that the entity may use, such as, for example, purchases, country or delivery address.

TO WHOM DO WE DISCLOSE YOUR DATA?

Your data is not communicated to third party companies except those who provide services under the instructions of Yopongoelhielo. Likewise, International Data Transfers are carried out.


Companies that provide us with services:

-Addressee: Gigas Hosting S.A.

-Type of data communicated: Identifying data and traffic and navigation data.

-Legal authorisation: Hosting provider of the website. Development, maintenance and control of the business activity.

-Recipient: CPC SERVICIOS INFORMATICOS SL.

-Type of data communicated: Data of an identifying nature.

-Legal authorisation: Emailing service provider of Yopongoelhielo. Development of the business activity for emails confirming account creation, change of personal data by the user, confirmation of purchase and consent of the interested party in the case of Newsletters.

-Recipient: TRANSPORTE INTEGRAL DE PAQUETERIA, S.A.

-Type of data communicated: Data of an identifying nature.

-Legal authorisation: Yopongoelhielo's national parcel service.

-Addressee: Sociedad Estatal Correos y Telegrafos, S.A.

-Type of data communicated: Data of an identifying nature.

Legal authorisation: Yopongoelhielo national parcel service.

-Recipient: General Logistics Systems Spain, S.A.

-Type of data communicated: Data of an identifying nature.

-Legal authorisation: Yopongoelhielo's national and international parcel service.

-Addressee: Packlink Shipping S.L.

-Type of data communicated: Data of an identifying nature.

-Legal authorisation: Yopongoelhielo's national and international parcel service.

-Addressee: MBE SPAIN 2000 S.L.

-Type of data communicated: Data of an identifying nature.

-Legal authorisation: Yopongoelhielo's national and international parcel delivery service.

-Addressee: CAYCO S.A.

-Type of data communicated: Data of an identifying nature.

-Legal authorisation: Yopongoelhielo's national and international palletised goods transport service.

-Recipient: Amazon Web Services, Inc.

-Type of data communicated: Identifying data and traffic and navigation data.

-Legal authorisation: Service provider for sending emailings to customers. Development, maintenance and control of business activity.

-Recipient: EMPRESAS RAMONEDA S.A.

-Type of data communicated: Data of an identifying nature.

-Legal authorisation: Yopongoelhielo's national and international palletised goods transport service.

-Recipient: HubSpot, Inc.

-Type of data communicated: Identifying data.

-Legal authorisation: Customer communications management service.

-Recipient: Tourline Express Mensajería, S.L.U.

-Type of data communicated: Identifying data.

-Legal authorisation: Yopongoelhielo's national and international merchandise transport service.

-Destinatario: Google, Inc

-Tipo de datos comunicados: traffic anonimous data

-Habilitación Legal: Analytics service provider. Development, maintenance and control of business activity.

HOW LONG WILL WE KEEP YOUR DATA?

Web customers:

The information will be kept for the period necessary to manage the delivery and invoicing of the products purchased; subsequently the information will be kept blocked during the period of prescription of legal actions and after this period it will be deleted.

Registered Users:

The information of registered Users will be kept indefinitely unless the User requests deregistration as a registered User.

Subscribers to the weekly Newsletter service:

The information of recipients of commercial communications will be kept indefinitely unless the User requests to unsubscribe from receiving new communications, in which case, we will unsubscribe their data and include them in our Robinson List in order to ensure that no new commercial mailings are sent.

Users of the contact form and the product availability notification service:

The information of recipients of commercial communications will be kept indefinitely unless the User requests to unsubscribe from receiving new communications, in which case, we will unsubscribe their data and include them in our Robinson List in order to ensure that no new commercial mailings are sent.

WHAT ARE YOUR RIGHTS?

Our data protection regulations give you a series of rights in relation to the data processing involved in the weekly Newsletter service, which can be summarised as follows:

- Right of access: To know what type of data we are processing and the characteristics of the processing we are carrying out.

- Right of rectification: To be able to request the modification of your data if they are inaccurate or untrue.

- Right to portability: To be able to obtain a copy of the data being processed.

- Right to limitation of processing in the cases set out in the Law.

- Right to erasure: To request the erasure of your data when the processing is no longer necessary.

- Right of opposition: To request the cessation of the sending of commercial communications in the aforementioned terms.

You may exercise your rights by sending an e-mail to [email protected] or by post to C/ Bresca, num. 16, 29011 Malaga, Spain, indicating the right to exercise any of these rights.


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